Source: https://atomic-works-test.docs-staging.pageloop.ai/data-library/reviews/frequently-asked-questions # Frequently Asked Questions # Frequently Asked Questions This article addresses common questions related to performing, managing, and monitoring compliance reviews in Sprinto. --- ### 1. What are the different types of reviews in Sprinto? Sprinto supports two main types of reviews: - **Senior Management Reviews** – Automatically triggered based on compliance framework SLAs (e.g. policy, risk, org structure, vendor reviews). - **Workflow Checks** – Custom review processes created manually (e.g. internal audits, PCI DSS reviews, board evaluations). --- ### 2. Who is responsible for completing reviews? - **Infosec Officers** perform tasks such as internal audits, risk assessments, and policy drafting. - **Senior Management** reviews and approves these actions periodically. - **Assigned Stakeholders** handle custom workflow checks as defined by the organisation. --- ### 3. How do I know when a review is due? Sprinto highlights review status as: - **Due** – Needs attention, but still within the SLA window. - **Critical** – Due in 7 days or fewer. - **Failing** – Overdue and non-compliant. - **Passing** – Completed successfully. Email notifications are also sent to the assigned reviewer when a check is triggered. --- ### 4. What happens if a review is overdue? The review status changes to **Failing**, and Sprinto continues to flag it until resolved. Overdue reviews may be escalated during audits or internal compliance checks. --- ### 5. Can I upload evidence later if I forgot during review submission? Yes. Navigate to **Reviews > Workflow checks**, find the check, click **Manage**, and upload the evidence. --- ### 6. How do I mark a check as not applicable? Click **Manage** on the relevant workflow check and select **Mark as special case**. Provide a reason (e.g. vendor deactivated, audit deferred), and Sprinto will log the exception. --- ### 7. Can I disable or archive workflow checks? Yes. Under the **Workflow checks** tab, click **Manage** on the check and then **Disable**. The check will move to the **Disabled** tab. --- ### 8. How do I view past reviews? Click **View completed reviews** on any review card to see who submitted it, when it was completed, and any attached evidence or comments. --- ### 9. What file formats are supported for evidence upload? Sprinto accepts the following formats: - PDF, DOCX, CSV, XLSX - PNG, JPEG Maximum size per upload: 25 MB or 25 files. --- ### 10. Do I need to assign roles before performing reviews? Yes. Roles such as **Infosec Officer** and **Senior Management** must be assigned from **Security Hub > People > Infosec roles** before relevant checks can be performed.