Source: https://atomic-works-test.docs-staging.pageloop.ai/data-library/trainings/frequently-asked-questions # Frequently Asked Questions # Frequently Asked Questions This section addresses common queries related to configuring, managing, and monitoring security training within Sprinto. --- #### 1. Who can configure security training in Sprinto? Only administrators can set up or manage training providers, campaigns, and training requests. --- #### 2. Can I use an external provider like KnowBe4 or Curricula? Yes. You can integrate either provider from the _Overview_ tab in the Trainings section. Once connected, training completion data is synced into Sprinto. --- #### 3. What is the difference between a campaign and a training request? - A **campaign** assigns training to all active staff during onboarding or periodic cycles. - A **training request** is a targeted assignment for specific staff or groups. --- #### 4. Can I customise the training content? Yes, if Sprinto is your provider. You can upload custom PDF-based training materials and link a Typeform-based assessment. --- #### 5. How often are training campaigns repeated? Sprinto automatically reminds you to issue a new training campaign every 12 months unless a custom campaign is triggered manually. --- #### 6. What happens when I recall a campaign? The campaign is terminated for all staff, and they will no longer be able to complete it. Recalling is not permitted for onboarding campaigns. --- #### 7. Can I monitor individual staff training progress? Yes. Use the _Training Status_ tab under _Sprinto_ to filter and track progress at the staff level. --- #### 8. Are workflow checks required? Workflow checks are optional but recommended. They allow you to monitor training completion and provider configuration for compliance tracking. --- #### 9. What if my training check is failing? Open the _Monitoring_ tab, identify the failing check, and review the affected staff or configuration. You can then take the necessary corrective action. --- #### 10. Does Sprinto store evidence of training completion? Yes. Once staff complete their training and submit acknowledgements, the evidence is recorded and available for audits.