Source: https://atomic-works-test.docs-staging.pageloop.ai/monitors/dr.-sprinto-and-manual-inputs/how-to-fix-windows-powershell-issue-for-dr.-sprinto

# How To Fix Windows Powershell Issue For Dr. Sprinto

# How to fix Windows Powershell issue for Dr. Sprinto

Encountering errors running the Dr. Sprinto app is a rare sight, but if you encounter one, you can follow the steps below for the workaround. Windows machines are highly configurable; sometimes, these configurations can block the Windows Powershell command; the Dr. Sprinto app runs in the background to fetch the computer configuration.

In a few devices, you could encounter an issue: Dr. Sprinto doesn’t get loaded and ends up with a spinning wheel on the loading screen.

1. **Confirming the Windows Powershell issue.**
   1.  From the Windows taskbar, navigate to the installed Dr. Sprinto app icon.

       <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077021177/original/wiaw2zYy71lvZzvmyhF-fcWoLzwhpPcG7A.png?1702105150" alt=""><figcaption></figcaption></figure>
   2.  **Right-click** the Dr. Sprinto app icon, and navigate to **Help** > **Copy Debug Info**. This copies the debug log on your clipboard.

       <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077022748/original/LZRnJUkNVIMWNXNWquN3bmverTprV_gHUw.png?1702107935" alt=""><figcaption></figcaption></figure>
   3. Open any text editor and paste the copied debug log.
   4.  Look for the **Powershell** error in the debug log. Refer to the below image for reference.

       <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077022802/original/Cd3WiGCAV2JnRdX9igbt2TqGPageCUDcKg.png?1702108120" alt="" width="563"><figcaption></figcaption></figure>
2. **Fixing Powershell issue**.
   1.  From the Windows search option, search for **Environment** and select the **Edit the system environment variables** option from the search result.

       <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077022752/original/GzWHvJY3D7ZzO21SieVCDZ9gUlmQQ5F6ew.png?1702107951" alt="" width="563"><figcaption></figcaption></figure>
   2.  On **the Environment variables** window, select **Path** and click **Edit**.

       <figure><img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077022757/original/nixSDmDwWw839oEJcUj5dX4Ezc5EYAVUpw.png?1702107969" alt="" width="563"><figcaption></figcaption></figure>
   3. You need to enter the commands below one at a time. Click **New** each time to create a new entry.
      1. ```
         %SystemRoot%\system32
         ```
      2. ```
         %SystemRoot%
         ```
      3. ```
         %SystemRoot%\System32\Wbem
         ```
      4. ```
         %SYSTEMROOT%\System32\WindowsPowerShell\v1.0\
         ```
      5.

          <img src="https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/72077022761/original/a6syuM7fGQMuLc0oZgR0DRGKCSE3YhNF4g.png?1702107986" alt="" width="563">
   4. Open the **Task manager** and end the Dr. Sprinto operations.
   5. Now, re-open the Dr. Sprinto app. It should work as expected.

If you still face issues running Dr. Sprinto, repeat Step 1 and send the copied debug report to [Sprinto support](mailto:WWW.support@Sprinto.com). We will investigate the matter and get back to you with a resolution.