Source: https://atomic-works-test.docs-staging.pageloop.ai/monitors/frequently-asked-questions

# Frequently Asked Questions

# Frequently Asked Questions

Here’s the draft for the article:

## **Monitors – Frequently Asked Questions (FAQ)**

---

This FAQ covers common questions about Sprinto’s **Monitors** section, including how checks work, when to take action, and how to resolve failing or pending monitors.

---

#### General

**1. What is the Monitors section in Sprinto?**\
The Monitors section tracks technical and procedural controls across your systems. These include authentication settings, infrastructure configurations, workflow reviews, encryption, backups, and more.

**2. What types of monitors are available?**\
Monitors fall into two categories:

- **Automated** (from integrations like AWS, GitHub, GWS)
- **Workflow-based** (manual checks like onboarding reviews, DR tests)

**3. Where can I find the list of all active monitors?**\
Navigate to **Monitoring > Check History**. You can filter by integration, check type, and status.

---

#### Troubleshooting & Resolution

**4. Why is a monitor marked as “Failing”?**\
The check failed to meet compliance requirements or no evidence was submitted to validate it.

**5. How do I resolve a failing monitor?**\
Click the monitor entry, review its description, upload required evidence or take system action (e.g., enable MFA), and click **Mark as Resolved**.

**6. What does “Pending Evidence” mean?**\
The check requires documentation or screenshots to confirm compliance. No automatic status is possible without this evidence.

**7. How often are checks refreshed?**\
Most integration-based checks are refreshed **every 4–12 hours**. Dr. Sprinto syncs devices every few hours when online.

**8. Why does a resolved check fail again later?**\
Sprinto re-evaluates monitors regularly. If a system change rolls back a control (e.g., MFA is disabled), the check status may revert.

---

#### Workflow Checks

**9. What are workflow checks?**\
These are manually tracked compliance actions, such as staff access reviews, password policy enforcement, and DR test uploads.

**10. How do I complete a workflow check?**\
Click the check → read instructions → upload the required file or evidence → click **Mark as Resolved**.

**11. Can I exclude a workflow check?**\
Yes. If a check doesn’t apply to your organisation, select **Mark as Not Applicable** and provide justification.

---

#### User Decisioning

**12. What is user decisioning?**\
It’s the process of marking detected users as **In Scope**, **Not in Scope**, or **Resolved** based on whether they require control enforcement.

**13. Which platforms support user decisioning?**\
Supported for AWS, GitHub, Bitbucket, Azure, Google Workspace, Office 365, Okta, and others.

**14. Should I exclude service accounts?**\
Yes, provided they’re truly non-user accounts and their access is justified. Add comments when marking them as not in scope.

---

#### Dr. Sprinto & Devices

**15. What does Dr. Sprinto monitor?**\
It checks for screen-lock, OS patching, device health, and auto logout settings on Windows/macOS endpoints.

**16. What if Dr. Sprinto shows my device as inactive?**\
The agent may be uninstalled, outdated, or disconnected from the internet. Reinstall and verify activity status.

**17. Can I report device health manually?**\
Yes. Use the **Employee Portal** to complete tasks like confirming antivirus status or screen-lock enforcement.

**18. What if Dr. Sprinto shows my device as inactive?**

Older device entries are marked as **‘Not in use’** to prevent them from being monitored or flagged by Sprinto.

**19. What are the currently Supported OS versions for Dr. Sprinto?**

Operating SystemMinimum Supported VersionRecommended / Nudge VersionmacOS / Mac OS X / mac / macos / appleosx>= 13.1 or 12.6.2 or 11.7.2>= 11.xWindows (win32 / winrt)>= 10.0.22000 or 10.0.19045 or 10.0.19044–AWS Workspace>= 10.0.14393>= 10.0.10240Fedora>= 36–Pop!\_OS>= 22.4–Manjaro>= 22.0.0–Debian>= 11.11>= 12.9Linux Mint>= 19.x, 20.x, or 21.x–Kali Linux>= 2022.4–Ubuntu>= 22.4.1 or \~20.4.5 or \~18.4.622.4.x, 20.4.x, or 18.4.xLinux (Generic)>= 22.4.1 or \~20.4.5 or \~18.4.622.4.x, 20.4.x, or 18.4.xElementary OS>= 6.x or ^5.x–KDE Neon>= 5.26–Oracle Linux (ol)>= 9.1 or ^8.7 or ^7.9–Deepin>= 20.8–Ubuntu Kernel>= 5.4.x–

---

#### Miscellaneous

**18. Can I customise which monitors are active?**\
Some monitors are linked to your selected compliance frameworks (e.g., SOC 2, ISO 27001). Contact Support to customise exclusions or scope.

**19. Are monitors audit-ready?**\
Yes. Monitors can be used as proof during external audits. Ensure evidence uploads include reviewer name, date, and context.

**20. How do I export a list of all monitors?**\
Use the **Export** option from the Monitoring dashboard to download check history, statuses, and comments.