Source: https://atomic-works-test.docs-staging.pageloop.ai/policies/dashboard-actions/track-policy-acknowledgement-status

# Track Policy Acknowledgement Status

---
description: >-
  Monitor which employees have acknowledged assigned policies, and identify
  those who are overdue or non-compliant.
---

# Track Policy Acknowledgement Status

Sprinto’s **Acknowledgement Status** tab provides a detailed view of employee responses to acknowledgement requests. You can track completion across policies, teams, or individuals, and take action when staff miss critical deadlines.

***

### **View acknowledgement status**

1. Go to the **Acknowledgement Status** tab in the Policies module.
2. The table displays all users along with:
   * Name and email address
   * Acknowledgement summary (e.g. _All 3 Failing_, _20 Failing, 13 Passing_)
   * Status pills in red, amber, green, or blue

<figure><img src="../../.gitbook/assets/Screenshot 2025-06-23 at 16.03.20.png" alt=""><figcaption></figcaption></figure>

***

### **Understand acknowledgement statuses**

<table><thead><tr><th width="158.5">Status</th><th>Meaning</th></tr></thead><tbody><tr><td><strong>Passing (Green)</strong></td><td>The employee has acknowledged all assigned policies within the required timeframe.</td></tr><tr><td><strong>Due (Blue)</strong></td><td>The acknowledgement is pending but within the acceptable window.</td></tr><tr><td><strong>Critical (Amber)</strong></td><td>The acknowledgement is overdue. A reminder may be needed.</td></tr><tr><td><strong>Failing (Red)</strong></td><td>The employee failed to acknowledge one or more policies after the grace period.</td></tr></tbody></table>

{% hint style="info" %}
Sprinto auto-updates status based on policy deadlines. These thresholds are configurable per framework.
{% endhint %}

***

### **Filter by team or request**

1. Click the **Filter** button at the top right.
2. Apply filters based on:
   * **Acknowledgement request**
   * **Status** (Passing, Critical, Failing, etc.)
3. Click **Apply** to update the view.

<figure><img src="../../.gitbook/assets/Screenshot 2025-06-23 at 16.15.07.png" alt=""><figcaption></figcaption></figure>

Use filters to identify at-risk groups or narrow in on a specific request cycle.

***

### **Take action on failing or overdue acknowledgements**

While viewing filtered results:

* Trigger manual reminders using in-platform options (if enabled).
* Investigate root causes of failure (e.g. team onboarding delays).
* Reassign the acknowledgement if required.

***

### **Next steps**

Once acknowledgement status is reviewed:

* Update policies or resend requests if needed
* Use Monitoring tab to verify if failed acknowledgements are affecting check status
* Export acknowledgement logs during audits