Notes & Attachments
createRequestNote
Add a note to a request.
Adds a note (comment/reply) to an existing request ticket. Notes are the primary communication mechanism within a ticket — use them to post investigation findings, troubleshooting steps, resolution summaries, or any other updates.
Parameters
| Name | Type | Required | Description |
|---|---|---|---|
requestId | string | Yes | The request display ID (e.g., REQ-123, INC-456) |
user_id | integer | No | |
conversation_id | integer | No | When set, the reply is mirrored into this conversation's thread (UAG). |
description | string | No | |
mentions | integer[] | No | |
is_private | boolean | No | Default: False. |
source | object | No | |
type | object | No | |
attachments | integer[] | No | |
cc_emails | string[] | No | |
bcc_emails | string[] | No | |
is_broadcast | boolean | No | Default: False. |
external_id | string | No | |
external_source_type | object | No | |
email_content | string | No | |
event_created_at | string (date-time) | No | Event creation timestamp. When provided via public API, also backdates the note's created time, SLA metrics, and activit |