Learning from Slack channels

Atom can answer employee questions with knowledge learned from configured public Slack channels where the Atom is a member. Admins choose the Slack channel and the trusted users or user segments whose messages Atom should learn from. After a Slack channel is configured, Atom ingests messages from the selected users going back 12 months from the configuration date. After that, Atom re-syncs every 24 hours from the last successful sync point.

Note: Atom learns from text-based Slack messages and threaded conversations only. It does not learn from attachments, files, or other media shared in Slack messages.

• Atom cites answers back to the corresponding Slack message.

• Messages from users who are not included in the configuration are ignored.

• Private Slack channels and DMs are not supported.

• Bot messages and system messages, like about people joining or leaving, are filtered out.

Setting up learning from Slack

Go to Settings > Assistant > Learn from Slack channels.

1. Select a channel: Choose a public Slack channel where Atom has been added. If a channel does not appear in the list, add Atom to that channel first.