People, Roles, and Teams
Managing audiences with segments
Create and manage segments to control visibility.
Custom segments allow admins to group employees based on shared characteristics such as department, location, or job role. You can then use these segments across Atomicwork to drive visibility, automation, and access control.
How segments control access
Segments play a critical role in defining target audiences across various features including filters, workflows, and knowledge/catalog visibility. By assigning the right audiences, you ensure that employees only see what’s relevant to them, improving their experience and reducing noise.
Segments are used in:
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Topics - Control who sees what knowledge. You might want onboarding guides, policy documents, or troubleshooting articles to be visible to users by specific regions or roles. For example, using a segment like Employees – North America ensures those users see internal troubleshooting documentation relevant to their office.
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Catalogs - Show relevant service items to the right people. If certain hardware requests are only applicable to engineers, a segment like ensures others don’t see or access those items.