Manage request associations

Request associations allow you to link related service requests, incidents, problems, and changes to establish meaningful relationships. This helps you track dependencies, root causes, and related work across your service management workflow, such as linking a VPN outage incident to a firewall update change.

Understand relationship types

You can connect entities like service requests, incidents, problems, and changes using specific relationship types. These relationships are bidirectional and can span across different workspaces and request types.

You can link as many entities to a request as you need — there is no limit on the number of mappings. However, every child entity can have only one parent.

• Relates to: Connect related items that don't fit other categories.

• Parent of: Create hierarchical relationships where the current entity is the parent.

• Child of: Link an entity to its parent.

• Track causal relationships, such as a change causing an incident.