Service catalog and services

Set up a service catalog and define services that employees can request from your team. A service is anything your team can help employees with. For example, an IT team’s service catalog will look like:

• Getting a new monitor

• Setting up a VPN and work environment

• Security and access training

You can add attributes for each service to collect all the information you need when the employee requests the service and reduce back-and-forth conversations. For example, a travel form service would have fields like passport numbers, travel dates, and hotel preferences.

Your AI Assistant will learn from all the services you add to this list to suggest services to your employees based on their messages. If the service fits the employee’s need, they can fill out the form and raise a service request for an agent to work on.

Setting up a service catalog

Every workspace can have its own service catalog with services in different categories for ease of management. Only workspace and org admins can add service categories and services to a service catalog.

When you publish a category, your Assistant will learn from it and suggest services to employees who are looking for help. If a service matches an employee’s requirement, they can fill out the form and raise a service request for an agent to work on. When a service is unpublished, it will stop suggesting it to employees.