MCP Store

Atomicwork MCP Server

Atomicwork MCP server

Connect the Atomicwork MCP server

Connect AI tools to Atomicwork via MCP to manage requests and incidents from your AI assistant.

Connect your AI tools to Atomicwork using the Model Context Protocol (MCP). Query tickets, create incidents, and manage service requests directly from your preferred client.

Authentication

The Atomicwork MCP server uses API token authentication. You need a public API token from your Atomicwork account.

To generate your API token:

Navigate to Profile > Public API Tokens.
Click Generate Token.
Copy the token (format: aw_xxx). You will not be able to see it again.

Your API token grants access to Atomicwork data scoped to your account permissions. Treat it like a password. Do not share it publicly. If a token is ever exposed, revoke it immediately and generate a new one.

Setup and configuration

The MCP server endpoint is tenant-specific. For example, if your Atomicwork tenant is acme, your endpoint is https://acme.atomicwork.com/mcp.

Server URL: <https://<your-tenant>.atomicwork.com/mcp>
Transport: Streamable HTTP
Auth Header: Authorization: Bearer aw_xxx

Claude Code

Run the following command in your terminal, replacing acme with your tenant name and aw_xxx with your API token:

Field	Value
Server URL	`https://<your-tenant>.atomicwork.com/mcp`
Transport	Streamable HTTP
Auth header	`Authorization: Bearer aw_xxx`

Category	Tools
Tickets and requests	Search, view, create, update, and move requests across all types — general requests, incidents, problems, and service requests. Read and add notes and replies, manage links between tickets (parent/child, related, blocks), and initiate ad-hoc or policy-based approval lifecycles.
Service catalog	Browse the service catalog, search for catalog items in natural language ("I need a laptop"), and raise service requests against the right item with the right fields populated.
Assets and inventory	List and filter assets across all types — laptops, applications, monitors, servers, and any custom asset types — view full asset detail and activity history, and check the live health status of any application tracked in the inventory.
Users and workspaces	Look up the current user, search and view full profiles for any user, and discover the workspaces and user segments configured in the tenant.
Knowledge and search	Search internal knowledge — verified answers, topics, conversations — and run cross-entity searches that span requests, users, assets, and catalog items in one query.
Identity governance (IGA)	Search resources users can request access to, view access policies and entitlements, resolve the access a specific user already has, raise access requests, and validate business justifications.
Custom objects (beta)	Define, publish, and version custom object types (vendors, contracts, visas, anything tenant-specific); add fields to them; create, read, update, search, and delete instances; and link custom objects to requests and assets.

Atomicwork MCP Server

Atomicwork MCP server

Connect the Atomicwork MCP server

Authentication

Setup and configuration

Claude Code

Atomicwork MCP Server

Atomicwork MCP server

Connect the Atomicwork MCP server

Authentication

Setup and configuration

Claude Code

Claude Desktop

Codex

Cursor

VS Code (GitHub Copilot)

Any other MCP client

Available tools

Example prompts

Troubleshooting

Claude Desktop: "Some MCP servers could not be loaded"

Claude Desktop: "Server disconnected" or red status

Claude Desktop on Windows: `spawn npx ENOENT`

Codex: "Unable to load MCP status"

Cursor: "Atomicwork" shows up but no tools are listed

Unauthorized / 401

Tools don't show up after editing the config

"Permission denied" on specific tools

Connection issues on a corporate network

Atomicwork MCP server

Connect the Atomicwork MCP server

Authentication

Setup and configuration

Claude Code

Atomicwork MCP server

Connect the Atomicwork MCP server

Authentication

Setup and configuration

Claude Code

Claude Desktop

Codex

Cursor

VS Code (GitHub Copilot)

Any other MCP client

Available tools

Example prompts

Troubleshooting

Claude Desktop: "Some MCP servers could not be loaded"

Claude Desktop: "Server disconnected" or red status

Claude Desktop on Windows: spawn npx ENOENT

Codex: "Unable to load MCP status"

Cursor: "Atomicwork" shows up but no tools are listed

Unauthorized / 401

Tools don't show up after editing the config

"Permission denied" on specific tools

Connection issues on a corporate network

Claude Desktop on Windows: `spawn npx ENOENT`