People, Roles, and Teams

Managing people profiles

Terminology

Employees: Everyone in your organization who may need support or access through Atomicwork.
Service team: Teams that use Atomicwork to provide employee support, such as HR, IT, Legal, and Finance.
Agents: Employees who belong to service teams, such as IT managers, onboarding specialists, and FinOps managers. Agents work on managing requests.

People attributes

People attributes provide essential details about each employee, such as role, department, reporting manager, and contact information. Atomicwork includes 21 default people attributes.

Admins can use standard and custom people attributes in Profile Preview to control what appears when hovering over a user's name across the platform. Configure this org-level setting in Settings > Directory > People > Profile Preview.

Choose up to 7 user attributes, including standard or custom fields, to display on hover.
Reorder fields through drag-and-drop to prioritize key information.
Preview changes in real time before publishing.

Work email is mandatory in Atomicwork and is the primary key for records. No two users can have the same work email. If work email is unavailable, Atomicwork uses personal email as the primary key.

Attribute name	Attribute type
Employee ID	Short text
First name	Short text
Middle name	Short text
Last name	Short text
Date of birth	Date
Gender	Dropdown
Personal email	Email
Work email	Email
Phone number	Phone number
Employment status	Dropdown
Hire date	Date
Start date	Date
Exit date	Date
Job title	Dropdown
Level	Dropdown
Team	Dropdown
Department	Dropdown
Reporting manager name	Dropdown
HRBP	Dropdown
Language	Dropdown
Timezone	Dropdown

Managing people profiles

Terminology

People attributes

Managing people profiles

Terminology

People attributes

Creating a custom people attribute

Assigning roles and workspace access