People, Roles, and Teams
Roles in Atomicwork
These are the types of roles and permissions employees can have in Atomicwork:
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Employee
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Organization admin
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Workspace agent
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Workspace admin
Organization permissions
| Feature | Employee | Organization admin | Analyst |
|---|---|---|---|
| Manage user profiles | N | Y | N |
| Raise, view, edit, comment on, and delete requests raised by them | Y | Y | Y |
| View and work on assigned journeys | Y | Y | Y |
| View, edit and delete assigned tasks | Y | Y | Y |
| Raise Atom requests | Y | Y | Y |
| Raise changes from enabled change templates available to their segment | Y | Y | Y |
| View changes raised by them, update requester-accessible attributes, and send public replies | Y | Y | Y |
| Create and assign journeys | N | Y | N |
| View the Performance and Insights reports | N | Y | Y |
| Export Performance as PDF and Insights as CSV | N | Y | Y |
Employees cannot start or close change stages, receive assigned tasks for a change, or view private notes on changes.
Workspace permissions
| Feature | Workspace agent | Workspace admin | Workspace analyst | Organization admin |
|---|---|---|---|---|
| Manage and work on requests | Y | Y | Y | If they’re a part of the workspace and an admin, yes |
| Export overview, agent and group performance and satisfaction reports as CSV | N | Y | Y | If they're a part of the workspace and an admin, yes |
| Manage users in the workspace | N | Y | N | If they’re a part of the workspace and an admin, yes |
| Manage service catalog and channel policies | N | Y | N | If they’re a part of the workspace and an admin, yes |
| Manage knowledge | N | Y | N | If they’re a part of the workspace and an admin, yes |
| Create, edit and delete workflows | N | Y | N | If they’re a part of the workspace and an admin, yes |
| Manage request fields | N | Y | N | If they’re a part of the workspace and an admin, yes |
| View workspace reports | N | Y | Y | If they’re a part of the workspace and an admin or analyst, yes |
| Manage App Store connections | N | N | N | Y |
| Manage workspace and org settings | N | N | N | Y |