Dashboard Actions

The Knowledge Hub is a centralised space for deep-dive answers, quick resolutions, and edge-case documentation across various Sprinto modules. It also serves as a repository for key documents and a question-and-answer bank that supports audits, compliance processes, and security assessments.

Sections in Knowledge Hub

Documents Tab

In the Documents tab, you can upload, manage, and store important compliance and security-related materials, including questionnaires, security reports, and policies.

How to Upload a Document:

1. Click Add document.
2. Enter a Document name.
3. Upload the document in one of the supported formats: .csv, .text, .pdf, .docx, .doc, .json, .xlsx, .xls.
4. Click Upload.

Q&A Tab

The Q&A tab allows you to build a centralised question bank for your organisation. This supports quicker responses to audits, RFPs, and security assessments.

Two ways to add questions:

• Bulk Import:
  1. Select Bulk import questions via CSV file.
  2. Provide a Questionnaire name.
  3. Upload the .csv file (use the provided Security Questionnaire Template).
  4. Once uploaded, unanswered questions are assigned to an admin.
• Add Individually:
  1. Select Add questions individually.
  2. Enter the Question.
  3. Choose a Category.
  4. Select the Expected answer type (textual or predefined values such as Yes/No).
  5. Add supporting documents if needed.
  6. Click Add Q&A.

Why It Matters

The Knowledge Hub centralises technical and compliance knowledge, enabling teams to:

• Access quick, verified answers
• Maintain an updated repository of documents
• Improve audit and assessment response times
• Share resolutions across teams

What’s Next?

As Sprinto evolves, the Knowledge Hub will grow to include more document templates, pre-loaded Q&A sets, and integration-specific troubleshooting guides.